Privacy Policy

Introduction:
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The Bird’s Nest is a Sole Trader Company run for the following purpose:​
Provide support and advice to parents inside and outside the home.
Provide therapeutic support within the home or school setting; 1-2-1 or as part of a group from aged 3 up to adults.
Behaviour observations of children within their home or school setting.
To provide children support through tutoring in their homes to support learning.

The company is a sole trading company, and it is based at:
8a Lears Drive, Bishops Cleeve, Cheltenham, Gloucestershire, GL52 8NR
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Email: thebirdsnest2024@outlook.com

This notice describes the Privacy Policy of “The Bird’s Nest Consultancy”.
By visiting the website, you are accepting and consenting to the practices described in this Privacy Policy. Your information supplied is safe and secure with “The Bird’s Nest Consultancy”. We will collect certain types of information or data about you when you use www.thebirdsnestconsultancy.org

Such information includes:
Any questions, queries or feedback you leave, including your email address. If you send an email to the website. Your IP address from which you access our website, and details of which version of web browser and operating system you used. The date and time of your visit clickstream data, which is the information on how you use our website.
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Using cookies and page tagging techniques to help us improve:
This helps us to: Improve our website by monitoring how you use it. Unless you voluntarily submit personal information to us (for example, by completing any website forms), we cannot personally identify you using your data.

Controllers of Personal Information:
Any personal information provided to or to be gathered by “The Bird’s Nest Consultancy” is controlled primarily by Becca Bird, who can be contacted by email: thebirdsnest2024@outlook.com

The type of personal information we collect:
NB: Personal information is any information that can be used to identify a living person.
We currently collect and process the following information:
Information given by you through the website e.g. name, phone number, email address
Information given by the school or professional, which is necessary for completing the required work.
Notes from therapeutic sessions – these will be kept in adherence to GDPR and locked away in filing cabinet in a locked room. Only Becca Bird will have access to these keys, and this will be stored and kept at the business/home premises.

What about cookies?
Cookies are small text files that may be placed on your device when you visit our website. They help the website function correctly and allow us to understand how the site is being used, so it can be improved over time.

We use essential cookies to make sure the website works properly, including for security and payment processing. We also use analytics cookies, such as Google Analytics, to help us understand how visitors use the site, for example which pages are visited and how long users spend on the site. Analytics cookies are only used if you give consent. Information collected through analytics is aggregated and anonymised and is used solely to improve the website. We do not use cookies for advertising or marketing purposes.

You can choose to accept, reject, or manage your cookie preferences when you first visit the site, and you can change your preferences at any time using the cookie settings link.

How we get personal information and why we have it:
Most of the personal information we process is provided directly by you. This may include information shared when working with your child(ren) in a school or other organisation, when providing personal tutoring or therapeutic support, or when making a payment or enquiry through the website.

We use this information to provide our services, manage bookings and payments, and communicate with families and organisations where appropriate. We will only share personal information where there is a lawful reason to do so, such as with your consent, to meet legal or safeguarding obligations, or to deliver our services effectively.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the lawful bases we rely on for processing this information are:
Your consent. You can remove your consent at any time. You can do this by contacting Mrs Rebecca Bird, Company Founder.
We have a contractual obligation.
We have a legal obligation.

How we store your personal data:
Your information is securely stored on a password protected laptop. Any paperwork including therapeutic notes will be locked away in a filing cabinet within a locked room. We will keep reports for 6 months from when they were written or 6 months after the last communication with the setting or family. We will then dispose of your information and written reports by deleting it from the laptop.

Your data protection rights:
Under date protection law, you have rights including:
Your right of access – you have the right to ask for copies of your personal information.
Your right to rectification – you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in some circumstances.
Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at: thebirdsnest2024@outlook.com
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How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at: thebirdsnest2024@outlook.com
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You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wimslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk

“The Bird’s Nest ICO reference number is: ZB748638

This Privacy Policy was written by Becca Bird in: August 2024.

Signed: Mrs Rebecca Bird
Founder of The Bird’s Nest Consultancy
Date: 4th September 2024

This policy will be reviewed and updated annually.
Next review date: 4th September 2026