Get Answers to Your Questions

Q: What materials do you use?

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A: Materials are carefully selected for each product and will be listed on the specific product page. We ensure that all materials are of the highest quality, and we aim for sustainability and durability in all our creations.

Q: Are these safe for children?

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A: While our products are made from safe, non-toxic materials and meet safety standards, some items may include small parts, such as buttons, which can pose a choking hazard. We recommend adult supervision, especially for younger children, to ensure safe play.

Q: Where can I learn more about these products and Marvin the Monkey?

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A: You can find detailed information about our products, including Marvin the Monkey, on their individual product pages. Each page includes descriptions, materials used, care instructions, and other important details. If you have any additional questions or would like more information, feel free to contact us, and we’ll be happy to help!

Q: Can I have your crochet pattern?

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A: We appreciate your interest in our creations! However, our crochet patterns are proprietary, and we do not share them. Each item is lovingly handcrafted with unique designs, and we hope you enjoy the finished products as much as we enjoy making them!

Q: How long do custom items take to be made and delivered?

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A: Custom-made items typically take 5-7 business days for processing, as they are created to your specifications. Once completed, delivery usually takes an additional 2-5 business days. Please allow up to 7-10 business days from the time of purchase for custom items to arrive. If there are any delays, we’ll keep you updated and provide tracking details once your order has shipped.

Q: What is your return policy?

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A: We accept returns on unused, undamaged items within 30 days of receipt. Please refer to our Returns & Refunds policy for more details. For custom-made items, returns are not accepted unless damaged or defective.

Q: How long will it take for my order to arrive?

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A: Shipping times vary based on your location. Orders are typically processed within 2-3 business days, and delivery takes 2-5 business days for standard orders or 7-10 business days for custom-made items. You’ll receive tracking information once your order has been dispatched.

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Q: How much does postage cost?

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A: Nothing! Currently UK postage is free.

Q: What couriers do you use?

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A: We primarily use Royal Mail and Evri for most orders but may also use other trusted couriers depending on your location and the size of the package. You’ll receive tracking information once your order has shipped, which will include details on the courier.

Q: Can I modify or cancel my order?

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A: Once your order is processed, we are unable to make changes. If you need to cancel an order, please contact us as soon as possible, and we’ll do our best to accommodate you.

Q: Can I track my order?

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A: Yes! Once your order has shipped, you will receive an email with tracking information. You can use the tracking number to follow your order’s journey until it arrives at your door.

Q: Do you offer gift wrapping?

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A: At this time, we do not offer gift wrapping. However, all items come beautifully packaged and ready for gifting!

Q: Do you offer gift cards?

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A: Yes! You can buy them here.